Understanding "90 for 9" Flexible Cancellation Policy

Understanding "90 for 9" Flexible Cancellation Policy

Overview of 90 for 9

90 for 9 is Routespring’s flexible cancellation add-on that gives travelers peace of mind when plans change. With this feature enabled, travelers can cancel any trip—flights, hotels, or trains—for any reason and receive a 90% money back, with only a 9% fee deducted from the total booking amount.

Key Benefits

  • Total Flexibility
    Cancel your trip for any reason—no documentation or justification required.

  • Financial Protection
    Recover 90% of your booking amount even on non-refundable fares.

  • Budget-Friendly
    Avoid heavy penalties for last-minute changes, all for a small extra cost.

  • Perfect for Business Travel
    Ideal for fast-moving teams with dynamic schedules—protect your travel budget from unexpected disruptions.

How to Enable 90 for 9

To enable 90 for 9 for your organization:

  • Contact your assigned Customer Success Manager, or

  • Email us at trip@routespring.com

Once enabled, your travelers will have the option to book with 90 for 9 protection across eligible trips.

Conditions for Cancellation

  1. Timing: Cancellations must be made at least 2 hours before the scheduled departure time for flights and trains, and before noon on the day of check-in for hotel stays.
  2. Scope: The "90 for 9" service applies to the entire trip. Partial cancellations (e.g., canceling only one segment of a round-trip flight) are not eligible for the refund.

Refund Process

  1. Credit Application: Refunds are provided as credit to the traveler's Routespring account, which can be used for future bookings.
  2. Processing Time: Credits are typically applied within 7 days of the cancellation request.
  3. Non-Refundable Fees: The 9% fee for the "90 for 9" service is non-refundable.

Additional Considerations:

  1. Multiple Travelers: For bookings involving multiple travelers, cancellations can be made for individual travelers, with the "90 for 9" refund applied accordingly.​
  2. Exclusions: Mandatory taxes and charges collected by third-party providers, such as credit card fees or non-refundable airport taxes, may not be included in the refund.​

Frequently Asked Questions (FAQs)

Q: Can I cancel my booking for any reason with 90 for 9?
A: Yes. Whether it's a personal emergency, a change in meeting schedules, or any other reason—you can cancel your trip and get 90% back.

Q: What types of bookings does 90 for 9 cover?
A: Flights, hotels, and train bookings made through Routespring can be covered under 90 for 9 (as long as the option is enabled for your organization).

Q: How do I get the refund?
A: The 90% money back is automatically processed to your company's Routespring credit balance after cancellation, typically within 7–10 business days.

Q: Is there a time limit for cancellation?
A: Yes, the trip must be canceled at least 2 hours before the scheduled departure or check-in time to be eligible.

Q: What if my organization hasn’t enabled 90 for 9?
A: If you're interested in using this feature, please contact your Customer Success Manager or email us at trip@routespring.com to get started.

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