Understanding transaction status

Understanding transaction status

This article is to explain the different statuses found in the Routespring's transactions report. 

  1. Booked

    1. When any travel booking is in good standing (i.e. it's not cancelled), the transaction will have the status as "booked" 

  2. Voided 

    1. This status applies to only flight booking transactions.
    2. Most airlines (except low-cost carriers) allow us to void the flight ticket transaction if cancelled up to a certain time (typically up to 24 hours from issuing the ticket). When a flight ticket is successfully voided, you will receive a full refund. 
    3. For each "Voided" transaction you will see a corresponding full refund on the date of cancellation 

  3. Cancelled

    1. When any travel booking is cancelled, the transaction will have the status as "cancelled" and you will also see a corresponding refund transaction on the date of cancellation. 

  4. Refund

    1. When any travel booking is cancelled or voided, you will see the corresponding transaction with status "refund" on the date of cancellation. Depending on the cancellation policy of the travel vendor, the refund amount may vary. 

  5. Adjustment

    1. If you are working with Routespring on a prepayment model, Routespring performs an automated reconciliation process on all your transactions. If there's any difference between the final and original charges, these will be posted as "adjustment" transaction. 
    2. When any "adjustment" transaction is posted, you can refer to columns named Adjustment Note, Adjustment Type, and Adjustment File for finding more information on the given transaction. 

    • Related Articles

    • How to use Custom Fields?

      Routespring has built a simple and unique functionality to help you easily categorize travel spending based on projects, events, or any other reporting needs using custom fields. With the help of these custom fields, your travelers and admins can now ...

    • Financial Ledger Report

      The Financial Ledger report gives you a clear, chronological record of all financial transactions made using your company’s central payment method on Routespring. This report is useful for accounting, reconciliation, audit reviews, and tracking ...

    • Travel Spend Report

      The Travel Spend Report in Routespring gives you a detailed breakdown of all travel expenses across flights, hotels, and car rentals. This report helps finance teams, travel managers, and administrators understand spend patterns, policy compliance, ...