Recent Topics
Important Update: Transaction Report Deprecation
Please note that the Transaction Report will be deprecated after January 31st. Going forward, you can continue to access complete travel expense details through: Financial Ledger Travel Spend Report These reports provide a more comprehensive and accurate
Last Room Availability (LRA): What it Means & How to Identify It in Routespring
What is Last Room Availability (LRA)? Last Room Availability (LRA) is a corporate hotel pricing concept where a negotiated rate remains available as long as the hotel has even one room left for sale. In simple terms: if the hotel is not sold out, the
How to report a hotel check-in issue to Routespring support?
If you face any issues while checking in to your hotel booked via Routespring (for example, reservation not found, payment issues, or incorrect guest details), you can report the issue directly from your booking. This helps the Routespring support team
How to Filter Out Hotels Below a Certain Star Rating?
Routespring allows your organization to maintain quality and safety standards by automatically hiding hotels that fall below a selected star rating. Once this filter is enabled, travelers will only see hotels that meet or exceed the minimum star requirement
How to Add and Use Custom Labels for Hotels?
Custom labels let your company create its own hotel categorization system inside Routespring. These labels help teams identify the right hotel for specific needs—crew travel, corporate rates, safety requirements, proximity to offices, and more. Once labels
Changes in Transaction Reports
Dear Routespring User, We’d like to inform you of a recent update to our transaction reports. In an effort to improve clarity and align with our evolving reporting standards, we have made changes to the column names in the reports. Key Changes: Renaming
Identifying Rooms with a Kitchenette in Hotel Shopping
Some hotels offer rooms equipped with a kitchenette or full kitchen. You can easily check if a room includes this amenity before booking. Steps to check: Search for hotels in your desired location Enter your destination and travel dates in the hotel search.
Identifying Room Rates with Breakfast Included
When browsing hotel rates, some rooms include breakfast as part of the nightly rate. Here’s how you can confirm if breakfast is included: Steps to check: Search for your hotel Enter your desired location and travel dates in the hotel search. Select your
Government Per Diem Rates for Hotels
Routespring allows organizations to enable Government Per Diem Rates as part of their hotel travel policy settings. This feature ensures that hotel bookings comply with official per diem allowances set by the U.S. General Services Administration (GSA).
How to add a credit card to your account?
Step-by-Step Guide Log in to Routespring Start by logging into your Routespring account at https://book.routespring.com/login Go to Your Profile Click on your name or profile icon in the top-right corner of the screen, then select Profile from the dropdown
How to reset password for existing user?
Here is the step-by-step guide to resetting your password. 1. Visit the Routespring Login Page Go to https://book.routespring.com/login 2. Enter New Email Enter <your email ID> in the email field and click continue. 3. Use "Forgot Password." Click on
How many airlines are NDC enabled on Routespring platform?
At Routespring, we offer direct NDC connections with a wide network of global airlines. Below is the list of airlines currently NDC-enabled on our platform along with their headquarters: Airline Airline Headquarters Aegean Airlines (A3) Greece Air Cairo
What are the risks of booking flights with "self transfers"?
What is Self-Transfer in Air Travel? Self-transfer means booking separate flights on different airlines or separate tickets on the same airline instead of a single itinerary. Unlike traditional connecting flights booked on a single ticket, self-transfer
How to Update Custom Fields After a Travel Booking is Completed?
Overview Custom fields in Routespring help capture additional booking details required for tracking and compliance. If you need to update custom fields after a booking is completed, follow the steps below. Prerequisites You must be an admin user with
How to Find Virtual Credit Card Details for Your Hotel Booking?
In certain cases, hotels may ask for the credit card details on file for your reservation. This could be for various reasons, such as verifying payment, securing the room, or for any additional charges during your stay. Routespring provides virtual credit
How to Modify Your Hotel Booking in Routespring?
If you need to adjust your hotel reservation, Routespring makes it simple to update your check-in and check-out dates. Follow these steps to modify your hotel booking: Steps to Request Hotel Changes: 1. Go to "My Trips" Log in to your Routespring account.
Understanding Nonrefundable Fares, Basic Economy, and Unused Tickets for U.S. Domestic Travel
What Are Nonrefundable Fares? Nonrefundable fares are airline tickets that do not qualify for a refund to the original payment method. Instead, airlines may offer: Flight credits or travel vouchers for future bookings. Change options (sometimes with a
New Update: Merged Hotel Inventory from Multiple Suppliers
We’re thrilled to introduce a powerful update that enhances your hotel booking experience on Routespring! Our system now merges hotel inventory from multiple suppliers, giving you more options, better pricing, and greater flexibility when booking accommodations.
When does an airline credit (unused flight ticket) expire and what can you do about it?
When travel plans change, it’s crucial to understand the expiration policy for unused flight tickets. Airlines have specific rules regarding how long an unused ticket remains valid before it expires. This guide will help you determine the expiration timeframe
How does "Recommended" sorting for hotel room options work?
When booking a hotel room through RouteSpring, the system offers a Recommended Sorting feature to simplify your decision-making process. This sorting option is designed to prioritize options that align with your company’s travel policies, helping you
Why am I not seeing bill to company option for car rentals?
If you are not seeing "bill to company" as an option in the payment method, it means that your company has not configured the car rental direct billing in the Routespring platform. Set Up Direct Billing for Rental Cars with RouteSpring Direct Billing
How to Use Unused Airline Credits with Routespring?
Routespring simplifies the process of managing and using your unused airline credits. If you've canceled a flight for any reason, Routespring ensures any applicable credit from that flight is applied automatically to your account. Here’s how the process
How to update locale and language settings in your profile?
Overview Routespring allows users to customize their locale and language preferences to ensure a personalized experience. You can easily update these settings from your account profile. Follow the steps below to update your Locale and Language settings.
How are the room rates sorted in Routespring?
There are two sorting options for the hotel room rates. Recommended (default) In the recommended sorting method, the corporate rates are given the highest priority. If you have any special contracted with attached benefits, this makes it easier for your
How can I restrict employees from booking nonrefundable hotel room rates?
Log into Routespring as an admin user: https://book.routespring.com/login Go to policies: https://dashboard.routespring.com/admin?type=policies Click on the policy name which you want to update Go to Hotels and toggle ON "Restrict nonrefundable rates"
As an administrator, how can I cancel a booking for an employee who is no longer be with the company?
Log into Routespring as an admin user: https://book.routespring.com/login Go to Bookings: https://book.routespring.com/search?type=allbookings Search by employee name or confirmation number Find the specific travel booking that you want to cancel Click
How do I select seats on a flight?
Log into your Routespring account Search for flights that you intend to book https://book.routespring.com/search Select the flight of your interest Continue to verify/update your traveler information Click on "Proceed to Pay" Click on "Select Seat" button
How do I access the receipts for travel booked through Routespring?
Receipts for own travel bookings Log into your Routespring account Go to "My Trips" If it's for a past date travel, go to "Past and Cancelled Trips" Find the itinerary for which you need a receipt and click on "View Detail" Click on "Download Invoice"
Are you able to earn United PQP and PQF if booked through Routespring and billed to company?
Yes, you can earn United Airlines Premier Qualifying Points (PQP) and Premier Qualifying Flights (PQF) when booking through Routespring and billing to your company, provided that your MileagePlus number is included in the reservation. United's MileagePlus
How to blacklist a hotel so that my employees don't book this hotel?
Prerequisites: You need an admin user account in Routespring to have an ability to mark any hotel as company blacklisted. How to mark hotel as company blacklisted? Search for hotels in the given location https://book.routespring.com/search?type=hotel
Which airlines are supported by Routespring?
Below is the list of airlines supported by Routespring. If you do not see airline of your interest, please send us a note at trip@routespring.com and we will explore options to serve that airline. IATA Code Airline Name 0B Blue Air 1I Deutsche Rettungsflugwacht
What integrations are supported by Routespring?
Routespring supports below integrations. If you don't find the integration of your interest, please send us a note with your request at trip@routespring.com and we will prioritize it for you. Finance/ Accounting and ERP Acumatica Quickbooks Online Oracle
How can I reserve hotel rooms with senior rates?
Prerequisites: In order to get access to the senior rates for hotel reservations, you need to ensure you have saved your date of birth in the Routespring profile. If date of birth is not saved in the profile, you won't see any senior rates. You maybe
How can I reconcile our travel expenses on Routespring platform?
Coming soon.
How to configure notification if the prepayment balance falls below a defined threshold on Routespring platform?
Prerequisites: In order configure a email notification for prepayment balance, you need an Admin account access to the Routespring platform. Steps to configure: Log into your admin account on Routespring Go to Company Settings > Payment Methods or click
How can I configure duplicate booking email notifications on Routespring platform?
Prerequisites: In order configure a duplicate booking email notifications, you need an Admin account access to the Routespring platform. Steps to configure: Log into your admin account on Routespring Go to Company Settings or click here Scroll down to
How can I contact Routespring's customer support?
Routespring is designed for ease-of-use and self-serve travel. If you need additional support or a self-serve option is unavailable, our travel experts are available 24/7 to assist you. See below for instructions on how to contact support: For support
Why didn't my airline credit apply to my flight?
Airline credits from unused tickets can help save costs on future travel, but sometimes they don’t automatically apply to a booking. If your airline credit was not applied to your recent flight, here are the possible reasons and what you can do about
How do I add company-recommended hotels?
A step-by-step guide on how an admin user can mark hotels as company-recommended and how to add preferences to traveler profiles. How to mark company hotel recommendations as an admin: Go to your admin user profile’s travel search feature and the “Hotels”